Lorraine Sousa

Office Manager & Treatment Coordinator

Language: English, Portuguese (Brazil), Spanish

Meet Ms. Lorraine Sousa is the heartbeat of Pleasant Dental Associates. As Office Manager and Treatment Coordinator, she oversees every aspect of the patient experience — from the moment you call to schedule your first appointment to the day your treatment is complete.

With years of experience in dental practice management, Lorraine brings expertise in insurance submission, treatment coordination, scheduling, and patient relations. She has an exceptional ability to navigate complex insurance claims, advocate for patients, and ensure that financial and logistical details never stand in the way of great care.

What sets Lorraine apart is her genuine commitment to patients. She takes the time to walk every new patient through their treatment plan, explain insurance benefits clearly, and make sure no question goes unanswered. For patients who feel anxious or overwhelmed by dental care, Lorraine is often the first person to put them at ease. At Pleasant Dental Associates, we believe the patient experience is just as important as the clinical care — and Lorraine is the reason ours is exceptional.

Areas of Expertise

• Insurance submission and benefits coordination

• Treatment planning and financial arrangements

• New patient onboarding

• Appointment scheduling and care coordination

• Patient relations and experience